KI-Agenten.shopCallback assistant for trades businesses
Nobody on a scaffold can answer the phone. The callback assistant steps in when no one picks up: it offers the caller WhatsApp or SMS, asks fixed questions and sends a summary to your phone. Package M also responds to job applications.
Call forwarding when unansweredWhatsApp or SMSFor businesses in DACH, in German
The problem: the phone rings while you work
In the trades, enquiries and work happen at the same time. Whoever is on site misses calls, and applications wait until there is time in the evening.
Missed calls
Customers reach nobody and call the next business. A callback in the evening often comes too late or reaches nobody.
Unanswered applications
Applications go unanswered for days, even though every skilled worker is needed.
16,270 · 10,941
Skills gap according to KOFA Kompakt 07/2026
Building electrics: 16,270 positions. Plumbing, heating and air-conditioning (SHK): 10,941 positions. Source: German Competence Centre for Securing Skilled Labour (KOFA), KOFA Kompakt 07/2026 – open PDF (German).
How package S works
Four fixed steps. The assistant does not hold an open conversation; it follows an agreed set of questions.
1
Forwarding when unanswered
If nobody at the business picks up, your existing number forwards the call to the assistant number.
2
Short announcement
“1 = WhatsApp, 2 = SMS”. By pressing a key, the caller consents to being contacted by message.
3
Fixed questions
By message, the assistant asks for the request, location, urgency, a photo and the caller’s name.
4
Summary to the master craftsman’s phone
You receive the details in one message, with emergencies flagged. If the caller reports a smell of gas, they immediately get a safety notice.
What the assistant deliberately does not do
Decisions stay with the business. The assistant collects details; it does not assess anything.
- No call recording
- No diagnosis of the damage or problem
- No prices
- No appointment commitments
Package M: responding to job applications as well
Package M includes everything in package S plus an applicant assistant. It does not select candidates or send rejections – you decide.
1
Form and response in under 1 minute
Applicants enter their details and consent to being contacted via WhatsApp. The assistant responds automatically in under 1 minute.
2
3–5 short questions
Brief questions on experience and availability, defined with you.
3
Introductory meeting
The applicant picks a slot from your fixed time windows.
4
Overview for the master craftsman
You receive the details in one place and decide on the next step yourself.
Included in both packages
Setup and operation from a single provider.
- Setup at your business with the business’s own number and own WhatsApp sender
- Texts written in your business’s tone
- Onboarding session (30 minutes)
- Operation and monitoring
- Monthly report
- Data processing agreement under Art. 28 GDPR
Packages and prices
All prices are net, plus any applicable taxes. For businesses only (B2B). You receive a notice at 80% of your allowance; there are no automatic additional charges.
| Item | Package S | Package M |
|---|---|---|
| Setup (one-off) | €990 | €1,490 |
| Operation | €149/month | €249/month |
| Scope | Callback assistant | Callback assistant + applicant assistant |
| Monthly allowance | 150 conversation threads | 150 customer + 50 applicant threads |
| Term | Minimum 1 month, then cancel monthly | Minimum 1 month, then cancel monthly |
| Pilot offer | The first 5 businesses get 50% off the setup (while available) | The first 5 businesses get 50% off the setup (while available) |
Package S: callback assistant
€990 setup + €149/month, net
- Call forwarding, announcement and fixed questions via WhatsApp or SMS
- Summary to the master craftsman’s phone, emergencies flagged
- 150 conversation threads per month
“Book directly” takes you to Stripe’s payment page. For businesses only. Fees charged by the telephone and WhatsApp providers are discussed transparently in advance.
Package M: callback and applicant assistant
€1,490 setup + €249/month, net
- Everything in package S
- Application form, short questions and introductory meeting from fixed time windows
- 150 customer + 50 applicant threads per month
“Book directly” takes you to Stripe’s payment page. For businesses only. Fees charged by the telephone and WhatsApp providers are discussed transparently in advance.
Not included
So it is clear what you get – and what you do not.
- AI answering of real phone calls
- Integration with industry software
- Advertising budget
- Video production
- Guarantee of provider approvals (Meta, Twilio)
- Guarantee of additional revenue
Live demo: call an AI assistant
Want to hear what an AI assistant sounds like? Call our KI-Agenten hotline.
Who this offer is for
The callback assistant is aimed at trades businesses in Germany, Austria and Switzerland. The initial consultation, setup and the assistant’s texts are in German.
We still publish this page in full in six languages so that every reader can understand the offer and its limits.
Frequently asked questions
Do I have to change my phone number?
No. Your existing number stays. If nobody picks up, call forwarding sends the call to the assistant number.
How quickly is the assistant set up?
After payment, we plan the setup together with you. How long it takes depends on approvals from Meta (WhatsApp) and your telephone provider, so we do not commit to a fixed timeframe.
What do WhatsApp and telephony cost on top?
The phone number and WhatsApp fees run through your business’s own accounts. Fees charged by the telephone and WhatsApp providers are discussed transparently in advance.
How are data protection and consent handled?
Callers consent to being contacted via WhatsApp or SMS by pressing a key; applicants consent in the form. Calls are not recorded. A data processing agreement under Art. 28 GDPR is included.
How do I cancel?
The minimum term is 1 month. After that, the contract can be cancelled monthly.
Who is the callback assistant not suitable for?
Private individuals (the offer is for businesses only), businesses that need AI answering of real phone calls or integration with industry software, businesses that want applicants selected or rejected automatically, and businesses outside Germany, Austria and Switzerland or without German-language customer communication.
Is funding available?
Depending on the German federal state, digitalisation grants (e.g. Digitalbonus Bayern) may apply. The business submits the application itself; we cannot promise approval.
Start potential analysis
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